Return and Damage Policy
All returns must be made within 14 days of receipt to receive credit. All merchandise must be returned new and unused in the original packaging. Return credit will be issued to the original payment method upon receipt minus any shipping charges paid at the time of checkout. The customer is responsible for all shipping charges to and from our warehouse. All merchandise will be subject to a restocking charge of up to 35%.
Non-Returnable items include but are not limited to, John Boos' work tables, G & A Seating products, some Imperial Range products, etc.
Please email [email protected], to start the Return Authorization for you.
If the item has already shipped, the customer must refuse the unit upon delivery. The customer will be responsible for shipping and restocking charges up to 35%.
No used merchandise will be accepted for return. Defective merchandise is subject to manufacturer warranty and the manufacturer should be contacted directly for instructions. If you require assistance we are here to help but all warranty issues are subject to the manufacturer's policies and directives.
Once the order leaves us or the manufacturer it becomes your property. Be sure to inspect your shipment for damages and or shortages. If there is any problem with your shipment you must make a note of it on the bill of lading and request an inspection by the carrier. You must also notify us within 7 days if any shipments are missing or shorted.
To avoid any issues please inspect the unit upon delivery before signing to make sure there are no damages. If a damaged item is received and already signed for, they cannot be returned and can only be repaired by the manufacturer. If damages are noted before signing and shipment is refused a new item will be delivered. If your order is damaged in anyway, please contact us within one business day. Make sure to include pictures of the damaged unit and packaging. Save all damaged packaging. If part or all of your shipment is damaged and you did not note this is any way on the proof of delivery, you MUST contact us immediately. We CANNOT guarantee any damage that is not mentioned on the delivery receipt will be refunded.