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Frequently Asked Questions


Unfortunately, we do not offer shipping to local Restaurant Depot warehouses at this time.

Orders placed online ship directly from the manufacturer straight to your business.

Requests for certain delivery time and date may be requested, however, it is not guaranteed that the request will be fulfilled.

Lift-gate is a mechanical lift on the back of the truck that lowers equipment from the truck to the curb or street. If you don't request liftgate it is the customers responsibility to bring the unit down from the truck.

If you do not have a loading dock or forklift to remove your items from the truck, you will need a liftgate. You must select the liftgate option at checkout. If delivery is unable to be completed because a liftgate was not selected during checkout, a re-delivery fee may apply in addition to a liftagte fee.

Unfortunately, we only ship within the United States. If you are located outside of the United States and would like to have our products shipped to you, we suggest using a freight forwarder within the United States. Please list them under the Ship To address.

Please be advised that Restaurant Depot is not responsible for any damages or items that may have gone missing after delivery to the freight forwarder. As soon as the freight forwarder receives the package the warranty for the product will automatically be voided.

A business that operates in a home-based is still considered a residential address, and the warranty automatically becomes void.

Please contact us at 866-761-3502 and provide us with the order number so that we can track your order. We will respond to your inquiry within 2 business days.

It usually takes 2-3 business days to have the order process and ship out of the warehouse. That does not count transit time, which varies based on the manufacturers location.

Shipping costs are calculated per-item. For this reason, adding items without free shipping to your cart will add a shipping charge to your order.

Please send your tax-exempt certificate to info.rdstore@jetrord.com.

In order to cancel the order, we need to make sure the item has not shipped. If the item has shipped we are not able to cancel the order. We recommend cancelling the order within 24 hours.

Please send us the email associated with the account to info.rdstore@jetrord.com, so that we can investigate.

The RD Store does not offer installation.